At the February 21 meeting, Heather Stagl presented an introduction to the Balanced Scorecard methodology developed by Drs. Kaplan and Norton.  The presentation concluded with a case study of a Balanced Scorecard implementation that Mrs. Stagl led at The Jel Sert Company, a consumer food products manufacturer based in West Chicago, Illinois.

The Balanced Scorecard has morphed from a measurement tool to the key management system for strategy execution.  The Balanced Scorecard system includes the development of a strategy map, a one-page visual representation of the strategy, which defines organizational success from four key perspectives:  Financial, Customer, Process and Learning & Growth.  The Balanced Scorecard system becomes a change management tool as the central component of creating alignment, developing a strategy-focused organization, and by implementing eight strategy management processes.

Mrs. Stagl’s presentation is posted in the members-only OCA Knowledge Base at the following link:
http://www.organizationchange.org/kbase/category.php?catId=122.  To become a member, go to the registration page.

As founder and coach at Enclaria LLC, Heather Stagl partners with individuals to equip them lead organizational change.  Most recently, she was Program Manager of the Office of Strategy Management Working Groups at Palladium Group, Inc., (formerly Balanced Scorecard Collaborative). In this role, she conducted executive training programs on strategy execution using the Balanced Scorecard method. Previously, Heather served as Director of Organizational Effectiveness at The Jel Sert Company, a privately-held, mid-size food products manufacturer in suburban Chicago, where she implemented Balanced Scorecard.